Cash/Currency: The unit of currency in Mexico is the Peso (MXN). As of June 5th, $1.00 U.S. = 19.18 MXN, or 1 MXN = $0.052 U.S. The U.S. dollar is widely accepted in tourist areas and large cities across Mexico. However, you may need Mexican pesos for transactions in rural areas, local markets, and with smaller vendors. Always insist on knowing whether a price is quoted in MXN or U.S. dollars.

The hotel accepts American Express, Visa and Mastercard. It’s always good to advise your credit card company when you are traveling abroad.

Climate: Playa del Carmen/Cancun enjoys warm temperatures, ranging from an average high of about 80F in winter months to 94F in the summer. Water temperatures average about80F.

Electricity: You will not need a converter or transformer but just a travel adaptor, because Mexico operates on a 127V supply voltage, which is within the 110-240V range, and the frequency is 60 Hz.

Water: Secrets Moxché has a water purification system in place, ensuring that the water at the resort is safe for guests. It meets international standards for health and safety.

Internet Service: Complimentary Wi-Fi internet available in your room and common areas

Time Zone: Playa del Carmen, Mexico is in the Eastern Standard Time Zone. It does not observe Daylight Savings Time.

Language: The de facto national language of Mexico is Spanish, which is spoken by 90% of the people.

Medicine: Always carry prescription medication in the original container and keep them in your carry-on bag. If you wear eyeglasses or contacts, you should pack an extra pair.

Medical Insurance: We recommend checking your medical insurance to verify you are covered for medical emergencies, treatment, hospitalization and evacuation while abroad as not all insurance covers travel emergencies. You may wish to purchase additional medical insurance for the trip.

Nearest Pharmacies:
Farmacias del Ahorro:
Avenida 10 Norte, Playa del Carmen, Quintana Roo, Mexico. General phone number: +52 800 711 2222 Local branch (30 Avenida Nte): +52 984 879 4204

Farmacias Similares:
Various locations; the closest is on Avenida Constituyentes, Playa del Carmen, Quintana Roo, Mexico. +52 984 873 0202

Soriana Farmacia:
Located inside the Soriana supermarket at Carretera Federal Cancun-Tulum KM 309, Playa del Carmen, Quintana Roo, Mexico. +52 984 859 0500

Nearest Hospitals:
Hospital Joya Playa del Carmen:
Carretera Federal P.º Tulum Km. 2.5, Campestre, Playa del Carmen, Quintana Roo, Mexico +52 984 206 3260

Hospital Costamed Playa del Carmen:
Carr. Federal MZ 285, LT 7, Edificio Progreso, Col. Ejido Sur, Playa del Carmen, Quintana Roo, Mexico +52 984 803 7777

Amerimed Hospital Playa del Carmen
Carretera Federal Mz 155 lote 3 entre calle 20 y calle 22, Col. Ejidal, Playa del Carmen, Quintana Roo, Mexico +52 984 206 5450

Valuables:
We strongly suggest leaving your valuables at home. If you do travel with them, do not pack valuables in your checked luggage. Each room has a safe for your convenience.

Emergency Contacts:
In the event of an emergency, contact +52 984 122 4750 or You can also contact The GRA Group, 216-801-1112

Feel Confident Visiting Playa del Carmen
Playa del Carmen remains a secure and vibrant destination, particularly in its well-populated tourist zones. The U.S. State Department maintains a Level 2 advisory—“Exercise increased caution after dark”—but this primarily advises vigilance in unfamiliar or dimly lit areas, not avoidance of popular parts of town. Local authorities have bolstered security with visible tourist police, bilingual patrols, surveillance cameras, and increased lifeguard and beach patrol presence—especially during peak seasons—with no specific threats prompting these measures, reflecting a proactive stance to ensure visitor safety. Crime data shows that risks to visitors are generallly low.

Playa del Carmen remains a great travel option for sun, fun, and relaxation. Its core zones—pedestrian streets, resort districts, and beaches—are well-patrolled and supported by dependable infrastructure, making the risk to tourists minimal. By following common-sense tips—stick to well-lit areas at night, use licensed transport, store valuables securely, and keep emergency numbers handy—you’ll join the overwhelming majority of visitors who enjoy smooth, safe vacations here.